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The second-hand marketplace Members Share Frustration Over Sizing Modifications

Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.

This online marketplace has updated its measurement guidelines for female and kids' apparel failing to inform all users about the change.

Social Media Backlash

Numerous buyers and vendors are expressing on platforms stating that platform listings now display a different size category compared to what was initially listed because of the remapping.

The platform stated the revised method more closely matches other platforms.

The platform has recommended to review their products and update the measurements by hand where appropriate, which has left users frustrated.

Sizing System Updates

Before the change, the measurements included a single numeric size and a letter, for instance S/8 or M/10.

The updated approach includes a letter with a size spectrum for example S/UK 8-10.

For certain items, the size labels have been reassigned - for example a size L used to be a 12 but now shows as UK 16-18.

Member Accounts

One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

A different member, located in Scotland, said garments she listed with size 14 tags were appearing on the platform as larger sizing 20-22.

"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.

Necessary Adjustments

Another shopper, based in Derby, explained she became annoyed due to the update requiring manual adjustment the measurements for "each individual item".

"For me this is particularly frustrating, since I have chronic health issues and selling on Vinted has been paramount after experiencing income reduction," she said.

Service Background

The app has more than 100 million shoppers, including 18 million in the UK.

It has become a favored option versus similar marketplaces including eBay and Depop.

This represents another occasion when a surprising modification to the app has proved unpopular: last year, the service retracted a modification to its shipping options after backlash from users.

JJ
About the author

Jeanne Johnson

A sustainability analyst and tech writer passionate about green innovations and resource management.

Future Resources UK

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